Top 10 Quality Companies To Buy For 2014

Below is a verbatim transcript of the discussion.

Q: One can outline three distinct phases in the last 25 years. In the first phase Motilal Oswal (MOS) was born in 1987 till reforms took hold and Manmohan Singh said that we need to do some fundamental activities to open up the economy during 1987-1992. When you look back it was a period of great chaos, there was open outcry, physical delivery, lack of regulation, disclosure and there were many things that are very different from what we all know and accept and take as natural today. The second phase was from 1992 till the beginning of this decade which was marked by a sea-change in many areas where we had a world class stock coming up, the NSE. Birth of market regulator, Sebi, opening up of the economy and importantly we became outward looking. With world-class settlement system which changed the way exchanges worked; volumes and the ability for people to believe that the market was a safe place. Finally, in the third phase we saw foreign inflows coming in a big way and maturing of the efforts like top quality research and the best practices of the western world being adopted. We saw also the impact of technology what it can do for this industry and we had in 2007 at the end of 2007 a global event that had significant impact on financial markets around the world. So, if you look back and you go back to that first phase the 1987 to 1992 phase, what are your takeaways from that period? How do you think, what did you do then that was different from what you did subsequently and what you would do now?

Raamdeo Agrawal:  In 1987, the so called information arbitrage between this firm that came into existence because there was a difference in stock price of 10% different between Mumbai and Ahmedabad. This was the spot market difference which was prevailing at that point of time.

Top Oil Service Companies For 2015: LifeLock Inc (LOCK)

LifeLock, Inc., incorporated on April 12, 2005, is a provider of proactive identity theft protection services for consumers and identity risk assessment and fraud protection services for enterprises. It operates in two segments: consumer segment and an enterprise segment. In its consumer segment, the Company offer identity theft protection services to consumers on a monthly or annual subscription basis. In its enterprise segment, it offer identity risk assessment and fraud protection services to enterprise customers who pay the Company based on their monthly volume of transactions with it. It protects its consumer subscribers, whom it refers to as its members, by monitoring identity-related events, such as new account openings and credit-related applications. It also provides remediation services to its members in the event that an identity theft actually occurs. On March 14, 2012, the Company acquired ID Analytics, Inc. In December 2013, the Company announced that it has completed the acquisition of Lemon Inc.

Consumer Business

The Company protects its members by proactively monitoring identity-related events, such as new account openings and credit-related applications, which may present a risk of identity theft. If it detects that a member�� personally identifiable information is being used, the Company sends notifications and alerts, including proactive, near real-time, actionable alerts, to the member via text message, phone call, or e-mail through its LifeLock Identity Alert system that allows the member to confirm valid or unauthorized identity use.

Enterprise Business

The Company delivers on-demand identity risk assessment and authentication information about consumers to its enterprise customers in their daily transaction flows. Its enterprise customers utilize this information in real time to authenticate their customers, assess their risk profile, and enhance the enterprise�� decision making process on which to base account opening, le! nding, credit, and other risk-based decisions. By integrating its services into their business processes, its enterprise customers can reduce potential financial losses from identity fraud. Information generated from the transaction flow at its enterprise customers is transmitted back to its data repositories, which continually enhances the LifeLock ecosystem and helps strengthen the services the Company can provide to its customers in the future.

The Company competes with Experian, Equifax, TransUnion, Affinion, Early Warning Systems, Intersections and LexisNexis.

Advisors' Opinion:

• [By John Udovich]

  Yesterday, small cap identity protection stock Lifelock Inc (NYSE: LOCK) surged 15.64% after reporting better-than-expected third quarter earnings thanks in part to playing on the security fears of consumers, meaning its probably time to take a look at it along with two other security stocks, I.D. Systems, Inc (NASDAQ: IDSY) and View Systems Inc (OTCBB: VSYM), which can also play up the fear factor:�

• [By Jon C. Ogg]

  LifeLock Inc. (NYSE: LOCK) has only been public for about 15 months. It is a high beta stock, trading at 55-times expected trailing earnings and almost 48-times expected 2014 earnings. The driving force here is that identity theft and organized global fraud against consumers is forcing everyone to buy identity protection services. Target was the worst recent news on this front, but there are literally dozens of other companies who have had data breaches on their millions of customers. LifeLock shares hit a new high of $20.83 on Friday and closed up 1.6% at $20.41 on the day. This one is up about 150% from its IPO in late 2012.

Top 10 Quality Companies To Buy For 2014: Antofagasta PLC (ANTO)

Antofagasta plc (Antofagasta) is a Chile-based copper mining company with interests in transport and water distribution. The Company operates in three segments: Mining, Transport and Water. Antofagasta is a holding company that operates through its subsidiaries, associates and joint ventures. The principal activities of the Company are copper mining (including exploration and development), the transportation of freight by rail and road and the distribution of water. Its mining operations produce copper with by-products of gold, molybdenum and silver. Its activities are mainly concentrated in Chile. The Company�� segments include Los Pelambres, Esperanza, El Tesoro, Michilla, Antucoya, Exploration and evaluation, Railway and other transport services, Water concession, and Corporate and other items. Advisors' Opinion:

• [By Sarah Jones]

  Among commodity producers, Antofagasta (ANTO) Plc rose 1.4 percent to 904 pence as base metals advanced in London. Glencore Xstrata added 3.2 percent to 315.9 pence and Rio Tinto Group increased 1 percent to 2,786 pence.

• [By Namitha Jagadeesh]

  British American Tobacco Plc and Imperial Tobacco Group Plc (IMT) each lost at least 1.5 percent as American peer Philip Morris International Inc. forecast 2014 profit growth below its long-term target. Antofagasta Plc (ANTO) and Vedanta Resources Plc (VED) followed miners lower, sliding at least 2 percent. Johnson Matthey Plc (JMAT) gained 3.9 percent after posting better-than-forecast profit and raising its dividend.

• [By Sarah Jones]

  Rio Tinto, the world�� second-largest mining company, fell 2.7 percent to 2,959.5 pence. Anglo American dropped 2.6 percent to 1,606 pence and Antofagasta Plc (ANTO), which mines for copper in Chile, retreated 3.9 percent to 916 pence.

Top 10 Quality Companies To Buy For 2014: eGain Corp (EGAN)

eGain Corporation (eGain), formerly eGain Communications Corporation, incorporated in September 1997, provides multichannel customer service and knowledge management software for in-house or cloud deployment. The Company�� application suite, eGain Service, is available through both licensed and hosted models. It includes integrated applications for social customer service, Web self-service, e-mail management, paper and fax management, chat, co-browsing, short message service (SMS), call tracking and resolution, proactive notifications, cross-channel knowledge management, case management and service fulfillment. These robust applications are built on the eGain OpenCIH platform. The eGain OpenCIH platform enables end-to-end service process management and multichannel, multisite contact center management, and includes certified out of the box integrations with call center, content and business systems. Its applications and platform are built on a service-oriented architecture. It serves a global customer base across a range of industry sectors, including telecommunications, financial services, insurance, outsourced services, retail, technology, manufacturing and consumer goods.

Products and Services

eGain Service 9 is a customer service management solution. It consists of a multichannel customer interaction hub (CIH) platform, eGain OpenCIH Platform, and the eGain Web Customer Experience Suite and the eGain Unified Contact Center Suite, which includes applications for social customer service, Web self-service, and the contact center. The eGain OpenCIH Platform centralizes business rules, interactions, knowledge bases, workflow, analytics, administration and integrations in one common foundation. eGain Mail is a solution for processing inbound customer e-mails and providing mission-critical e-mail customer service. Secure messaging, lifecycle audits and real-time archival are some of the features that provide its customers e-mail management platform for their enterprises. Addi! tional modules include eGain Fax to route, track and respond to faxes with the same infrastructure that is used to handle e-mails and Web form submissions.

The Company�� eGain CallTrack is a phone call logging system. Together with eGain KnowledgeAgent, it provides an integrated solution for phone call logging, tracking and resolution, as well as follow-on task management for service fulfillment. eGain Chat gives contact center agents a range of tools for serving customers in real-time. eGain Chat supports two-way, follow me Web browsing so that agents and customers can lead each other to specific Web pages. Its eGain CoBrowse enables contact center agents to provide live collaboration options to online customers and prospects. It gives companies the ability to deliver real-time assistance. The capabilities include enabling the agent and the customer to fill out forms together, creation of business rules for specific Web pages, and allowing phone agents to provide experience by conducting a co-browse session.

The Company�� eGain SelfService is a solution supporting dynamic frequently asked questions (FAQs), topic-based browsing, natural language search, guided help, virtual assistant technology and case tracking. eGain SelfService offers multi-access self-service capabilities built on a collaborative knowledge management framework within eGain OpenCIH Platform. The modules of this solution are eGain Portals, eGain Guided Help and eGain MessageCenter. eGain Portals deliver a secure and personalized Web self-service gateway, through which customers can retrieve information. This online customer service portal delivers to customers the personal information they want, the way they want to see it, and when they want to see it. Customers can view FAQs, manage their own accounts, review open service tickets, and review their communications with the company within a secure, personalized environment. Its eGain Guided Help gives customers interactive access to the company�� knowl! edge base! , allowing them to find answers and troubleshoot problems by themselves at their convenience. It uses patented search and reasoning technology, coupled with natural language and advanced linguistic processing to search, suggest additional questions and recommend solutions.

The Company�� eGain MessageCenter enables secure and authenticated messaging between a business and its customers. eGain MessageCenter is a secure Web-based portal for customers to read confidential messages, including attachments. Based on a business-configurable option, agent responses to customer inquiries are automatically replaced with a dynamically generated universal resource locator (URL), which directs the customers to the eGain MessageCenter where they authenticate themselves to read the message details. Customers can also send messages to the business through this secure site. All messages are stored within the eGain Platform as part of the multichannel customer history. Its eGain Chatbot is used to create virtual assistants to engage Website visitors, answer their queries, escort them on the Website, and escalate seamlessly to live agents. Chatbots help deflect phone calls to Web self-service, provide memorable and brand-aligned customer service experiences, and increase online sales conversion.

The Company�� eGain Social helps a business monitor the Web and social media sites for conversations about itself. It enables the business to identify and respond to customer inquiries or complaints. It also helps harvest useful content from experts in these channels and develops it into knowledge base articles that can be shared with their other customers. Its eGain Adviser empowers agents handle complex customer interactions. Agents receive guided help for providing contextual up-sell and cross-sell, follow-on service fulfillment and value-added advice through conversations that are compliant with regulations. The solution includes a user interface, integrated workflow and interactive process guida! nce, powe! red by the eGain Inference Reasoning Engine.

The Company�� eGain KnowledgeAgent uses patented search and reasoning technology coupled with natural language and advanced linguistic processing to search, suggest additional questions, and recommend solutions. This solution, in conjunction with eGain Content Adapter, also allows agents to access information stored in external systems. Its eGain IVR enables phone self-service experiences by adding intelligence to interactive voice response, (IVR) and unifying it with other interaction channels, including Web self-service. It offers intelligent dialogs driven by eGain�� case-based reasoning technology and seamless movement across channels.

The Company�� eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates at all stages of the customer relationship cycle. It is used to provide proactive customer service by sending alerts to customers through multiple interaction channels, such as e-mail, phone and SMS. Its eGain AutoClassify enables companies to increase response turnaround and improve problem resolution by categorizing and routing incoming e-mail and other inquiries. It can also be set up to provide auto-suggestions and auto-responses. eGain AutoClassify understands the customer�� issue and routes inquiries to queues based on categories and the confidence level assigned to those categories. Customer interactions can be placed into multiple independent categories.

The Company�� eGain AutoWorkflow enables businesses to automate complex fulfillment processes that require little or no agent interaction once initiated. Tasks initiated from either e-mails, Webforms, or time-driven processes are automatically handled using the capabilities of the eGain Workflow engine. Its eGain SME is an enterprise collaboration tool that allows subject matter experts (SMEs), to participate in the process of resolving customer queries. SMEs, both internal in the contact ! center an! d external in other departments or companies, are able to fully participate in both solving ongoing problems and suggesting new solutions for inclusion in the knowledge base.

The Company�� eGain Adapters include a set of out-of-the-box integration modules for connecting eGain applications with content repositories, call center telephony solutions, databases and business applications. Its offers three integration modules: eGain Content Adapter, eGain CTI Adapter, and eGain Data Adapter. Its eGain Widgets (Web and Mobile) provides contextual access to the knowledge base and customer accounts from various parts of the businesses��Websites, as well as mobile interfaces.

eGain OnDemand

eGain OnDemand, the software as a service version of the Company�� software suite, is a robust and scalable solution that is used by enterprises to build customer interaction hubs. It hosts applications on servers located in its third party SAS 70 Type II data center. The hosting solution allows rapid deployment of eGain products, including seamless secure access to customer�� in-house data systems; round the clock management of infrastructure, security, servers, operating systems and databases; management systems to monitor servers and applications allowing for availability and performance; easy migration from eGain OnDemand to in-house option and vice-versa. Its value-added services include e-mail spam and virus cleaning, post office services, virtual private networks, remote data access, encrypted backups, and test/reporting/warm spare servers.

eGain SLaaS

eGain SLaaS, the solution-as-a-service version of the Company�� software suite. It is designed to take the risk out of mission-critical customer interaction software deployments and enables companies to validate and realize business value with usage-based pricing and no long-term contracts.

Consulting and Education Services

The Company�� global professional services ! organizat! ion provides consulting and education services designed to facilitate customer success and build customer loyalty. Its consulting services group offers rapid implementation services, custom solution development and systems integration services. It provides these services independently or in partnership with systems integrators who have developed consulting expertise on its platform. The Company�� consulting strategy is to increase margins by providing customers with a range of pre-packaged solutions built on top of our product line.The Company�� education services group provides a range of basic and customized training programs to its customers and partners. Training programs are offered either in-person at the customer site, or at one of its global training centers.The Company�� education services strategy is to provide training and delivery methods for its customers and partners.

eGain Customer Support Service

The Company offers a range of support services designed to rapidly respond to inquiries. Its technical support services are available to customers globally under maintenance agreements. Its customer support service strategy is to provide customer support account managers for large enterprise customers. The customer support service team uses eGain�� own software suite to provide services to its customers through customer support service centers located in California, the United Kingdom, and India.

The Company competes with Art Technology Group, Inc., Avaya, Inc., Consona Corporation, Alcatel, InQuira, Inc., Kana Software, Inc., Live Person, Inc., nGenera Corporation, RightNow Technologies, Inc., Microsoft Corporation, Oracle Corporation, Salesforce.com Inc. and SAP Inc.

Advisors' Opinion:

• [By John Udovich]

  Small cap cloud contact software provider Five9 Inc (NASDAQ: FIVN) saw a small pop when it debuted in an IPO last Friday but its now trended back down to its debut price, meaning its worth taking a closer look at the stock along with some potential peers or benchmarks like Incontact Inc (NASDAQ: SAAS), eGain Corp (NASDAQ: EGAN) and LivePerson, Inc (NASDAQ: LPSN).

• [By Monica Gerson]

  eGain (NASDAQ: EGAN) shares fell 3.76% to reach a new 52-week low of $6.40. eGain's trailing-twelve-month ROE is -8.92%

  Aeropostale (NYSE: ARO) shares tumbled 6.81% to reach a new 52-week low of $4.57. Aeropostale shares have dropped 65.05% over the past 52 weeks, while the S&P 500 index has gained 15.37% in the same period.

Top 10 Quality Companies To Buy For 2014: Aetrium Incorporated(ATRM)

Aetrium Incorporated designs, manufactures, and markets electromechanical equipment for the semiconductor industry to handle and test integrated circuits (ICs). The company provides test handler products, which incorporates thermal conditioning, contacting, and automated handling technologies to provide automated handling of ICs during production of test cycles; change kits to adapt test handlers to various IC package configurations or to upgrade installed equipment; and gravity feed test handlers. It also offers reliability test equipment, which provides structural performance data to aid in the evaluation and improvement of IC designs and manufacturing processes. The company sells its products to semiconductor manufacturers, and their assembly and test subcontractors through direct salespeople, independent sales representatives, and distributors in the United States, the United Kingdom, France, Germany, Italy, Korea, Japan, Taiwan, China, Thailand, Malaysia, Singapore, a nd the Philippines. Aetrium Incorporated was founded in 1982 and is based in North St. Paul, Minnesota.

Advisors' Opinion:

• [By Paul Ausick]

  Stocks on the Move: Aetrium Inc. (NASDAQ: ATRM) is up 156.2% at $12.40 following a positive report based on a recent management change and new products. Mediabistro Inc. (NASDAQ: MBIS) is down 17.4% at $3.41 as the stock gives back some of the 87% gain it scored yesterday. J.C. Penney Co. Inc. (NYSE: JCP) is up 7.7% at $10.08 on momentum from an insider stock purchase earlier this week.

Top 10 Quality Companies To Buy For 2014: Chemical Financial Corporation(CHFC)

Chemical Financial Corporation operates as the financial holding company for Chemical Bank that offers banking and fiduciary products and services in Michigan. Its products and services include business and personal checking accounts, savings and individual retirement accounts, time deposit instruments, electronically accessed banking products, residential and commercial real estate financing, commercial lending, consumer financing, debit cards, safe deposit box services, money transfer services, automated teller machines, access to insurance and investment products, corporate and personal wealth management services, and other banking services. The company also provides mutual funds, annuity products, and market securities to customers, as well as issues title insurance to buyers and sellers of residential and commercial mortgage properties, including properties subject to loan refinancing. As of January 26, 2012, Chemical Financial Corporation operated 142 banking offices in approximately 32 counties in the lower peninsula of Michigan. The company was founded in 1973 and is headquartered in Midland, Michigan.

Advisors' Opinion:

• [By Marc Bastow]

  Financial services holding company Chemical Financial (CHFC) raised its quarterly dividend 4.5% to 23 cents per share, payable on Dec. 20 to shareholders of record as of Dec. 6.
  CHFC Dividend Yield: 2.98%

Top 10 Quality Companies To Buy For 2014: Pluristem Therapeutics Inc.(PSTI)

Pluristem Therapeutics Inc., a bio-therapeutic company, engages in the research, development, and commercialization of standardized cell therapy products for the treatment of life threatening diseases. The company?s products are derived from human placenta, a non-controversial, non-embryonic, adult cell source. Its Placental adherent stromal cells are grown in the company's proprietary PluriX three-dimensional process that allows cells to grow in a natural environment. The company provides PLX-PAD that has completed Phase I clinical trials for people suffering from peripheral artery disease. It also offers various product candidates for diabetic foot ulcers, adjuvant hip replacement surgery, athletic injuries, inflammatory bowel disease, multiple sclerosis, neuropathic pain, ischemic stroke, adjuvant for UCB transplantation, and radiation exposure. The company was formerly known as Pluristem Life Systems Inc. and changed its name to Pluristem Therapeutics Inc. in November 2007. Pluristem Therapeutics Inc. was founded in 2001 and is headquartered in Haifa, Israel.

Advisors' Opinion:

• [By James E. Brumley]

  Traders may not want to get married for the long haul to any of them, but for speculators looking for a quick, profitable hit, Arca Biopharma Inc. (NASDAQ:ABIO), Pluristem Therapeutics Inc. (NASDAQ:PSTI), and Bacterin International Holdings Inc. (NYSEMKT:BONE) may be better-than-average bets. Here's why.

• [By John Udovich]

  Stem cell stocks have not exactly been the best performers lately in part because the controversy over their use has died down over the years while major breakthroughs have been few or far between, but the industry along with small cap stem cell stocks Pluristem Therapeutics Inc (NASDAQ: PSTI), BioTime, Inc (NYSEMKT: BTX) and BioRestorative Therapies (OTCBB: BRTX) are still quietly producing their share of news or minor breakthroughs worth taking note of. Just consider the following stem cell news or news from small cap players in the sector:

Top 10 Quality Companies To Buy For 2014: RCM Technologies Inc.(RCMT)

RCM Technologies, Inc., together with its subsidiaries, engages in the design, development, and delivery of business and technology solutions for commercial and government sectors in North America. It operates through three segments: Information Technology (IT), Engineering, and Commercial Services. The IT segment provides enterprise business solutions, application services, infrastructure solutions, competitive advantage and productivity solutions, and life sciences solutions. The Engineering segment offers engineering and design, engineering analysis, engineer-procure-construct, configuration management, hardware/software validation and verification, quality assurance, technical writing and publications, manufacturing process planning and improvement, reliability centered maintenance, component and equipment testing, and risk management engineering services. The Commercial Services segment provides long-term and short-term staffing, executive search, and placement servic es in various fields, including rehabilitation, nursing, managed care, allied health care, health care management, and medical office support, as well as offers in-patient, outpatient, sub-acute and acute care, multilingual speech pathology, rehabilitation, geriatric, pediatric, and adult day care services to hospitals, long-term care facilities, schools, sports medicine facilities, and private practices. This segment also offers contract and temporary services, and permanent placement services for full-time and part-time personnel in various functional areas, including office, clerical, data entry, secretarial, light industrial, shipping, receiving, and general warehousing. The company offers its services to aerospace/defense, energy, financial services, life sciences, manufacturing and distribution, public sector, and technology industries. RCM Technologies, Inc. was founded in 1971 and is based in Pennsauken, New Jersey.

Advisors' Opinion:

• [By CRWE]

  RCM Technologies, Inc. (Nasdaq:RCMT) reported that primarily due to unexpected and extended client procedural delays in awarding certain engagements under an existing contract with a major North American utility, the Company’s second quarter revenues and operating income will fall short of its expectations.